Purchased in the Store

If you are not completely satisfied with your purchase, simply return the unused item to the kids'rooms store in its original packaging within 14 days unless noted below. A receipt is required for all returns and exchanges.

Mattresses: "Love it or Exchange it." You may return your mattress once within 30 days if you don't love it. Return your mattress with your receipt to the store and select your new mattress. We are unable to exchange your mattress if your merchandise is found to be dirty, stained, damaged, or abused.

Sorry, we cannot accept returns on used bedding (linens, quilts, pillows, and mattress pads), cut fabric, products from the As-Is department, and custom countertops.

Return Policy

Purchased on-line or over the phone:

If you are not entirely satisfied with your purchase, simply return the unused item in its original packaging within 30 days of the shipment date.

You may return any item purchased on our website or through kids' rooms Phone Order either by mail or contacting us by phone. Be sure to include your packing slip with any return by mail. A refund or credit will be issued to you for the value of the item(s) including any applicable taxes in the same form as original payment. Shipping and handling charges are non-refundable. Please note we cannot accept returns on used bedding (linens, quilts, pillows, and mattress pads)

Exchange Policy

Purchased on-line or over the phone:

Please report any visible damages or discrepancies within 5 days of your delivery. To arrange for an exchange of a damaged or defective item, you may either:

1. Send us an email. Please be sure to include your order number and details of the problem in your email.

2. Call us at 877-297-7774.

Refund Methods

Refunds will be issued in the same method of payment as the original payment.

For Transactions with original receipt:

Purchase made with cash: a cash refund will be issued. Cash accepted in kids'rooms store only.

Purchase made with a credit card: a credit will be issued to the original credit card account.

Mattresses may be exchanged one time within 30 days of purchase for a store credit towards the purchase of another mattress. No refund will be issued.

Sorry, we cannot accept returns on used bedding (linens, quilts, pillows, and mattress pads), cut fabric, products from the As-Is department, and custom countertops.